Privacy Policy

Privacy Policy

Privacy Notice

This is the privacy notice of London Osteopathy and Pilates practice with clinics. In this document, “we”, “our”, or “us” refer to London Osteopathy.

We are company registered in United Kingdom.

Our registered office is at
London Osteopathy and Pilates:
22 Oakfield Gardens Beckenham Kent BR3 3AZ.

Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

What information do we collect about our patients?

We collect information about you when you contact us about our services, make an appointment with us, undergo investigations and/or treatment or are referred to us by another medical professional.

The information we collect can include the following:

  • Name and date of birth
  • Postal address, email address and telephone number
  • Emergency contact details including next of kin
  • Details of your condition or injury
  • Preferred clinician if appropriate
  • Background referral details
  • GP details and those of other professionals involved in your care
  • Details of your appointments, clinic visits, medications administered etc.
  • Records about your health, treatment and care
  • Results of investigations, such as laboratory tests, MRI, ultrasound and x-rays
  • Information from other health professionals
  • Details of who is responsible for payment of your consultation/investigation/treatment eg. Insurer, sponsor, you or other
    Who processes patient information?

    In order to support your care, London Orthopaedic Clinic and our clinicians maintain records about you. The records may be processed by any member of the following teams, internally or at the hospitals, we are associated with:

    • Clinicians
    • Reception Team
    • Patient Services Team
    • Medical Secretariat
    • Admin Team
    • Clinical Team
    • Radiology Team
    • Accounts Team
    • Medical Records Team
    • In certain circumstances, patient data may be processed by third party typists, phone answering service, medical billing company and/or credit control or debt recovery agency.

    We also collect information about you when you voluntarily provide your personal details to us via our Patient Satisfaction Questionnaire.

    The processing of your personal information is necessary to enable London Orthopaedic Clinic to conform with Article 6 (b) of GDPR and we would not be able to treat you without having access to detailed personal information.

    How do we use the information we hold about our patients?

    To ensure you are receiving care according to your clinical needs, in accordance with Article 9 (2) (h) of GDPR, we process personal data relating to your health and we may use information about you to enable us to arrange appointments with the appropriate clinician(s), hospital and/or other facility for consultation, investigations and/or treatment.

    If you have been referred to us by another medical or allied professional, we may disclose details of your consultation/investigations/treatment to them where appropriate. You can ask for some information not to be shared but this may result in the delivery of your care being less efficient.

    We will never market our services to you or pass on your information to a third party for marketing purposes.

    Each time we process your data we must have a legal justification for doing so. Generally, the grounds for doing so will be as follows:

    • To set you up as a patient on our systems so that you can enter a contract with the clinic and clinician to receive healthcare services from us
    • To provide you with healthcare and related services
    • To communicate with you and resolve any queries, concerns or complaints you may have
    • To communicate with other healthcare professionals involved in your care
    • To comply with regulatory obligations and defend our legal rights
    • To provide an out of hours appointment service
    • For account settlement purposes
    • For clinical audit purposes
    • For appropriate business needs